SHIPPING & RETURNS

SHIPPING & DELIVERY

We provide free shipping for all products. All orders placed with www.upchome.in would be shipped through our reputed courier partners.We understand urgency of product delivery and we strive to dispatch product within 24 hours of your order. In case of un-avoidable circumstances, we will dispatch latest in 3 working days or else will make up to you by providing discount coupons.M/s U.P.Ceramics & Potteries Pvt Ltd only holds the responsibility of handing over the consignment to the courier company in max 3 working days of order placement and payment receipt. It will be in no case liable for the delivery delays made by the courier company.

RETURN POLICY

Our Flexible and Friendly 7 days Replacement policy is always there for peace of mind.We make Replacement of ‘Defective’ or ‘Damaged’ products .To initiate Replacement, kindly mail us on home@upcpl.comKindly share photo, video proof of the defect. The defect/damage should be clearly visible in the proof.We strive hard to resolve upto your satisfaction.

In case you dont like the product and would like to return it, you must ship the product back to us on your own expense. We will refund the amount to original payment mode as soon as we receive back the order.

TRACKING YOUR ORDER

We will share the tracking details via Email/SMS when the product is dispatched.

PRIVACY POLICY

This Privacy Policy describes how www.upchome.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.Collecting Personal InformationWhen you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.Device informationExamples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixelsDisclosure for a business purpose: shared with our processor.Order informationExamples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.Source of collection: collected from you.Disclosure for a business purpose: shared with our processor.CookiesA cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.